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Customer Support

Shipping

We understand the need for privacy and stealth! Our packages come in plain, unmarked boxes or mailer bags. The only reference to the brand is the return address name, “Blazy Susan”.

We offer economy mail shipping for all domestic orders. If you place an order over $50, shipping is free! For orders under $50, shipping is $5 flat rate under one pound or $10 flat rate for over one pound (domestic only).

We ship orders Monday – Friday. Orders in stock will be shipped in 1-2 business days. Orders including backordered items may take anywhere from 1-2 weeks to 1-2 months – please be prepared to wait if you order a backordered item. You can always email help@blazysusan.com for updates on your backorder as well. Our Economy Mail generally takes 3-10 business days, but may take less time or a little more time based on postal service volume.


Once your order has shipped, you will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! If you do not receive a confirmation email, please email help@blazysusan.com with subject line “MISSING TRACKING LINK”. In the body, include the full name used on the order and the date the order was placed.


*Note: Our processing time is subject to change if we are experiencing a high volume of orders, for example during the holiday season*


For international orders, please see the International FAQ below.

We’ve partnered with Route—a premium package protection and tracking solution—to give our customers the best possible delivery experience. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

 

Route visual tracking gives you an easy way to follow your order to your door, either by email or via an app. The Free Route app allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers – dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

 

We’re happy to be offering Route+ package protection for Blazy Susan orders placed on blazysusan.com. It’s easy to add to your order, and if your package doesn’t get to you, it’s super simple and fast to file a claim and get a replacement product on it’s way to you. Simply click here to file a claim and the Route+ team will be in touch in 24 hours or less.

 

If your order didn’t include Route+, please contact customer support at help@blazysusan.com for next steps.

 

Purchased Route+ and need to file a claim? File your claim here.

You love our products so much that sometimes it is hard to keep up! Backordered items can take 1-2 weeks to 1-2 months to be shipped out to you. We do not split out orders containing backordered items, so please make 2 separate orders if you would like to order other items that you’d like right away. If you’d like an update on your backorder, please email help@blazysusan.com with your order number.


You’ll receive a shipping confirmation email with a tracking number once your order ships. You can also track your order through your order history in your account!

First, please double check that your order didn’t include any backordered items and the time necessary for each product you’ve ordered has already passed. Check your Order History in your account for order status and tracking information. If you’re still having issues, please email help@blazysusan.com for an update – make your subject line MISSING TRACKING NUMBER and include your order number and full name in the body.

Your best bet is to first check with any roommates, neighbors, building managers, leasing office, mail room, and any other people in the vicinity to see if they may have picked up the package.


If the shipping address that you provided is accurate and you’re not able to hunt down the package, you should first try talking to your local post office to see if they might have it. Sometimes packages accidentally get marked as “Delivered” up to 36 hours before the actual delivery even though they are waiting at the post office.


If that is not successful please contact customer support for detailed instructions on how to file a claim and to follow next steps.


BLAZY SUSAN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

If your order is pre-shipment, you can email us at help@blazysusan.com to update that address at any time. While we aren’t able to divert your package to a new address once it’s left our warehouse, we do suggest contacting the carrier or your local post office to set-up a forwarding address for future shipments!

We ship to most locations across the world via USPS First Class International. Currently our international shipping is a flat $30 fee. International orders can take 5 – 20 business days to arrive, depending on location.
We ship to most locations across the world via USPS First Class International. Currently our international shipping is a flat $30 fee. International orders can take 5 – 20 business days to arrive, depending on location.
We ship to most locations across the world via USPS First Class International. Currently our international shipping is a flat $30 fee. International orders can take 5 – 20 business days to arrive, depending on location.

Returns & Exchanges

If your order arrives damaged and you placed your order with Route+ Insurance, you can place a claim at https://claims.route.com/.


If your package is delivered intact but your product is damaged, please submit a request within 7 days of delivery for a replacement with pictures of both the box and the product. Replacement requests are subject to validation and approval at Blazy Susan’s discretion. We are not responsible for any damages to any merchandise once the item has been used, worn, or washed.


If your order is incorrect, please email with images of the incorrect item and packaging. 
This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.

Return any unused products within 30 days and receive full refund, no questions asked. Orders must be received at our warehouse within 30 days of original order delivery date. No returns can be made on custom or special order items.

Email help@blazysusan.com within 14 days to order a replacement item and to get instructions on how to return your item(s).

Still need help?

Contact Us

We’re open Monday through Friday from 9am to 5pm (MST). Please be patient if you submit a help request on nights or weekends – we’ll get back to you as fast as we can!

NOTE: Backordered items can take anywhere from 1-2 weeks to 1-2 months to process – please email help@blazysusan.com with your order # and name to check on the status of a backordered item.

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