FAQ

Frequently Asked Questions

About Us

Email help@blazysusan.com with any inquiries.

Email your resume and a cover letter explaining why you’d make the perfect addition to the team to help@blazysusan.com for general consideration.

Email marketing@blazysusan.com to learn about our affiliate program and how you can get started making money!

General Information

Our pink paper line was originally introduced as a fun promotional product to help raise some money for breast cancer awareness. These pink papers were more than a success, so we sourced the highest quality paper, dyed it with natural pigments for the pink hue, and released it to let people enjoy a better, brighter, and more colorful smoking experience.

Our papers are completely flavorless and odorless. They burn very slow and evenly with a nice, white ash.

All of our papers are made from wood pulp!

We can indeed! Please email us at marketing@blazysusan.com to learn more.

Sorry, our headquarters are not open to the public and we don’t sell products out of our – check out a local Denver retailer like Freaky’s, Puff Pipes, The Coffee Joint, Positive Vibes…or ask your local shop to carry our products!

We accept all major credit cards, paypal, and also give the option for monthly payments with Sezzle. We do not accept Bitcoin, money orders, wire transfers, ground scores, smoking herbs, or your old clothes that you haven’t gotten around to taking to the thrift store.

Returns + Exchanges

We are unable to replace packages damaged by the carrier. If your package is delivered intact but your product is damaged, please submit a request within 7 days of delivery for a replacement with pictures of both the box and the product. Replacement requests are subject to validation and approval at Blazy Susan’s discretion. We are not responsible for any damages to any merchandise once the item has been used, worn, or washed.


If your order is incorrect, please email with images of the incorrect item and packaging. 
This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.

Return any unused products within 30 days and receive full refund, no questions asked. Orders must be received at our warehouse within 30 days of original order delivery date. No returns can be made on custom or special order items.

Email help@blazysusan.com within 14 days to order a replacement item and to get instructions on how to return your item(s).

Order Management

We can change your address until your order is marked as shipped. Please email help@blazysusan.com with your order number and updated address.

We can cancel your order until it is marked as shipped. Please email help@blazysusan.com with your order number.

Production + Shipping

We understand the need for privacy and stealth! Our packages come in plain, unmarked boxes or mailer bags. The only reference to the brand is the return address name, “Blazy Susan”.

We offer free USPS First Class shipping on all orders that weigh under a pound – orders over a pound will be sent Priority! Upon checkout, you’ll also have the option to upgrade any order to priority shipping for a fee based on your location – these orders will also be processed first.

We ship orders Monday – Friday. Orders in stock will be shipped in 1-2 business days. Orders including backordered items may take anywhere from 1-2 weeks to 1-2 months. Our free shipping option generally takes 3 -15 business days for domestic customers. Upon checkout, you’ll also have the option to upgrade to priority shipping which generally takes 2-3 days to be delivered for domestic customers.


Once your order has shipped, you will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! If you do not receive a confirmation email, please email help@blazysusan.com with subject line MISSING ORDER CONFIRMATION – in the body, include the full name used on the order and the date the order was placed.


*Note: Our processing time is subject to change if we are experiencing a high volume of orders*


For international orders, please see the International FAQ below.

Backordered means that we are waiting for a product from the factory to make its way to our warehouse. These items can take 1-2 weeks to 1-2 months to be shipped out to you. We do not split out orders containing backordered items, so please make 2 separate orders if you would like to order other items that you’d like right away.
You’ll receive a shipping confirmation email with a tracking number once your order ships. You can also track your order through your order history in your account!

First, please double check that your order didn’t include any backordered items and the time necessary for each product you’ve ordered has already passed. Check your Order History in your account for order status and tracking information. If you’re still having issues, please email help@blazysusan.com for an update – make your subject line MISSING TRACKING NUMBER and include your order number and full name in the body.

Your best bet is to first check with any roommates, neighbors, building managers, leasing office, mail room, and any other people in the vicinity to see if they may have picked up the package.

 

If the shipping address that you provided is accurate and you’re not able to hunt down the package, you should first try talking to your local post office to see if they might have it. Sometimes packages accidentally get marked as “Delivered” up to 36 hours before the actual delivery even though they are waiting at the post office.

 

If that is not successful please contact customer support for detailed instructions on how to file a claim and to follow next steps.

 

BLAZY SUSAN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

If your order is pre-shipment, you can email us at help@blazysusan.com to update that address at any time. While we aren’t able to divert your package to a new address once it’s left our warehouse, we do suggest contacting the carrier or your local post office to set-up a forwarding address for future shipments!

International

We ship to most locations across the world via USPS First Class International. Currently our international shipping is a flat $30 fee. International orders can take 5 – 20 business days to arrive, depending on location.

All prices are shown in United States Dollars

Customers – or recipients – are responsible for paying any import duties, customs or fees, as they are not included in the price at checkout. Those charges vary by country, city, and package, and we have no control of these and are not able to take care of them on our end.

Discounts + Promotions

If your promo code won’t apply or you get an error message, check whether the following applies to you:


  1. You’ve already used the code. Our promo codes can only be used once, so if you’ve ever used the code in the past then it won’t work again.
  2. The items aren’t eligible. Check the terms and conditions of the code, and make sure the items in your shopping bag aren’t excluded items (you cannot combine coupon codes or use coupon codes on sale items).

  3. The code has been entered incorrectly. – try again and double check your spelling!

  4. The code has expired. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.


If you have checked all of the above and are still having issues with the code, we’ll need to see a screenshot of your cart that shows the promo code and all items in the cart. Please email help@blazysusan.com to report the website issue, and attach the screenshot to your enquiry.

We unfortunately cannot apply discounts to an order after it has been placed. We also cannot combine discounts for an order. Be sure to apply your discounts before you purchase!

Please email thomas@blazysusan.com to learn more about wholesaling our products!

Reviews from the #BlazyGang

Over the years, our brand has cultivated an incredible community of fans and supporters – we lovingly refer to them as the Blazy Gang. See what they have to say about Blazy Susan.

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